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Head of Product Support & Operations (m/f/d)

Permanent employee, Full-time · Berlin

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Deine Aufgaben
We are looking for a Head of Product Support & Operations (m/f/d) to join our solutions-driven and ambitious team in the heart of Berlin.
In this role you will be responsible for making sure that our product works and is updated for both our Customers and End-users as well as managing 2nd level support for our B2B customers.
 
Your Responsibilities:
  • Managing a team which will provide 2nd level customer support for our B2B customers all over the world
  • Managing a team which is responsible for making sure that our products are updated and translated to all our languages
  • Making sure that our documentation and training materials provided to our Customers are updated and well understood
  • Making sure that our documentation and FAQs facing towards our end-users is updated and well understood
  • Collecting and responding to end-user feedback and providing it towards Product team
  • Measure customer and end-user satisfaction with our Product
Dein Profil
  • You have experience with leading a team
  • You have experience in providing Customer support, preferably in B2C environment
  • You have experience with managing and maintaining a product and its content (for example CMS, e-shop etc.)
  • You have understanding of Product management and Customer Experience (which you are keen to get deeper into)
  • You are fluent in English, German language is a plus
  • You are interested in revolutionising the healthcare industry
  • You are energetic person who likes to contribute to positive company culture
Was wir bieten
  • Be part of an international, ambitious and successful team, working with experienced people from the start-up-world
  • Flat hierarchies, as well as short and open channels of communication
  • High degree of freedom and responsibility
  • An opportunity to shape the face of a product that may enhance the life of millions of people  
  • Work in a newly designed office in Berlin Mitte with great coffee and a daily selection of soft drinks including Club Mate. Regular team and company events are currently restricted due to Corona but we offer alternatives. 
  • Hands-on practical experience in an early-stage start-up
  • All the equipment you need like a brand-new Mac or Windows Laptop, screens, etc.
  • Ergonomic chairs and standing desks
  • Budget for your professional development on the Udemy platform
  • Discount on Allianz insurances and pension scheme (we are backed by Allianz, the world’s largest health insurer)
Über uns

Vivys Ziel ist es, die führende digitale Gesundheitsplattform für personalisiertes Gesundheitsmanagement zu entwickeln. Wir verbinden Menschen mit den Dienstleistungen, die ihnen dabei helfen, ihre Gesundheit in die Hand zu nehmen und zu verbessern. Vivy ist ein Berliner Startup. Mit Unterstützung der Allianz (der weltweit größten Versicherung), wollen wir die Zukunft des Gesundheitswesens gestalten.

Unser internationales Team im Herzen Berlins ist immer auf der Suche nach ambitionierten und talentierten Mitarbeitern.

Lust mit Vivy die Zukunft digitaler Gesundheit mitzugestalten?

Your Role
We are looking for a Head of Product Support & Operations (m/f/d) to join our solutions-driven and ambitious team in the heart of Berlin.
In this role you will be responsible for making sure that our product works and is updated for both our Customers and End-users as well as managing 2nd level support for our B2B customers.
 
Your Responsibilities:
  • Managing a team which will provide 2nd level customer support for our B2B customers all over the world
  • Managing a team which is responsible for making sure that our products are updated and translated to all our languages
  • Making sure that our documentation and training materials provided to our Customers are updated and well understood
  • Making sure that our documentation and FAQs facing towards our end-users is updated and well understood
  • Collecting and responding to end-user feedback and providing it towards Product team
  • Measure customer and end-user satisfaction with our Product
Your Profile
  • You have experience with leading a team
  • You have experience in providing Customer support, preferably in B2C environment
  • You have experience with managing and maintaining a product and its content (for example CMS, e-shop etc.)
  • You have understanding of Product management and Customer Experience (which you are keen to get deeper into)
  • You are fluent in English, German language is a plus
  • You are interested in revolutionising the healthcare industry
  • You are energetic person who likes to contribute to positive company culture
Our offer
  • Be part of an international, ambitious and successful team, working with experienced people from the start-up-world
  • Flat hierarchies, as well as short and open channels of communication
  • High degree of freedom and responsibility
  • An opportunity to shape the face of a product that may enhance the life of millions of people  
  • Work in a newly designed office in Berlin Mitte with great coffee and a daily selection of soft drinks including Club Mate. Regular team and company events are currently restricted due to Corona but we offer alternatives. 
  • Hands-on practical experience in an early-stage start-up
  • All the equipment you need like a brand-new Mac or Windows Laptop, screens, etc.
  • Ergonomic chairs and standing desks
  • Budget for your professional development on the Udemy platform
  • Discount on Allianz insurances and pension scheme (we are backed by Allianz, the world’s largest health insurer)
About us
Vivy is on a mission to build the leading digital health platform for personalized interaction towards better health. We connect people to the services they need to manage, improve and optimize their health. Based in Berlin/Germany, backed by Allianz (the world’s largest insurance company), we want to shape the future of healthcare. 
Our international team is growing and we’re looking for talented new team members ready to be pioneers in digital healthcare. Is that you? Then join us!


Your application
Thank you for considering a career at Vivy. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@vivy.com.

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